Privacy Policy

The British Hen Welfare Trust re-homes more than 50,000 ex-commercial hens due for slaughter every year. We also raise awareness of hen welfare and encourage people to influence this through their shopping baskets. The charity is funded entirely through supporter donations, meaning we rely on income generated through re-homings and other fundraising activities. In order to generate this income so we can continue saving hens, and for traceability purposes, we collect personal data from re-homers and other donors. This ensures we can keep supporters abreast of charity progress, contact you with any hen-related news such as Avian Influenza outbreaks and appeal for funds to continue our life-saving work. Our communications come in many forms including our Chicken & Egg magazine, via e-newsletters and other emails, in the post and over the telephone.

This document explains how the British Hen Welfare Trust uses your personal data when it is collected via any means. If you have any concerns regarding our use of your data please contact us by emailing or calling 01884 860084. All data captured and held will be used in accordance with the Data Protection Act 1998.

Information collected

The BHWT has various means by which it collects data from its supporters. People can give us their information when they register or via other submission forms for example when you submit a photo or enter a competition. This allows us to contact you about upcoming re-homings, provide you with other information, acknowledge your donations or add you to our newsletter mailing list.

In addition to the above, we collect information automatically about your visit to our website. Please see our About Our Cookies page for more details.

Data capture information

When you contact us, for example when registering for hens, making a donation, accessing our website, purchasing from our shop etc, we may collect and process personal information about you. This can include name, postal address, email address, telephone numbers and financial details.

We will only communicate with you according to the preferences you specify when you provide us with information. For example, you must opt in to receive our newsletter emails but opt out of postal and telephone communications. If you would like to discuss or change these preferences at any time please email or call 01884 860084.

How we use your information

The purpose of us collecting information about you is so that we can communicate with you about your hens or charity news through various channels, and/or deal with any requests you may have. This will always be in accordance with your contact preferences.

When you support us, for example make a donation for hens or fundraise for us, we may use your data to:

  • To send you information about your hen booking
  • For fundraising initiatives
  • To confirm details regarding your shop order or Sponsor a Hen scheme
  • To email you our latest newsletters, if you have opted in to receive these
  • To provide our re-homing volunteers with your booking and telephone information on re-homing days

This will only be in accordance with the preferences that you indicated when you completed your order, or made your donation, or requested information.

We will only use your information for charity purposes. We will never give out your information to a third party without your prior permission, unless for the reasons stated under disclosure below.

Direct marketing

From time to time we may contact you to update you on our work and to give you the opportunity to support our work through donations. We will never email or text you unless you have given your consent for us to do so. You will be given the chance to change your preferences every time we contact you, so if you no longer want to hear from us that’s fine. Just let us know when you next hear from us, or email

How we will contact you

Every time we make contact with you we will give you the opportunity to update your contact preferences. If you ask us not to contact you by phone or letter we will not do so.

We will never email or text you with charity information unless you have given us prior permission.

To change your contact preferences please call 01884 860084 or email


The British Hen Welfare Trust will only disclose data externally, other than for charity purposes, when obliged to by law, or the disclosure is ‘necessary’ for the purposes of national security, taxation and criminal investigation, or where we have your consent.

The BHWT will never sell or rent your data to a third party so that they can contact you regarding their own marketing activities. However from time to time it may be necessary for us to send your data to a third party for mailing purposes or when you have provided your information as part of a competition.

Accessing your personal information - Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please submit your request in writing to The British Hen Welfare Trust, Hope Chapel, Rose Ash, South Molton, EX36 4RF.

Information security

How we handle direct debit or credit card information

Whenever we collect sensitive data such as payment information, either over the Internet or on the phone, we will do so securely. The BHWT is PCI compliant and we do not store PCI data ourselves.

There are steps you can take to protect yourself when giving out sensitive data, such as using only using devices with malware protection, and by only using networks you know to be secure and which you trust.

We may also collect credit and debit card information via the post if you make a donation using one of our appeal forms. We immediately destroy any paperwork containing such information. Gift Aid forms over six years are also destroyed in accordance with HMRC rules.

Links to third party websites

If you click on a link within our website which clearly takes you to a separate website this is done at your own risk. These sites may collect information from you which will be used by them in accordance with their own privacy policy, which may well differ from ours.

The British Hen Welfare Trust cannot be held responsible for use of your data by any external sites and is not liable for any damage or loss incurred by yourself as a result of visiting these sites. A link to any external party on our website is provided as a convenience and should not be viewed as an endorsement on our part.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.


When using this website you are acknowledging you have read our Privacy Policy and that you consent to the conditions outlined within it, specifically regarding use of your data.

The BHWT will do its best to ensure all the information on this website is accurate; however anyone who relies on the information contained on this site does so at their own risk.

This website is made available for public viewing solely on the basis that The British Hen Welfare Trust excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website, or reliance upon its contents.


We may change this statement at any time by posting revisions on our site. Each time you enter this site, you agree that the privacy policy current at that time shall apply to all data which we hold about you.

This Privacy Policy may be changed periodically. It was last updated in May 2018.